目的 

LaGrange is committed to a policy of treating all members of the College Community fairly regarding their personal and professional concerns. 

The primary objective of a student complaint procedure is to ensure that concerns are promptly dealt with and a resolution is reached in a fair and just manner. It is essential that each student be given adequate opportunity to bring complaints and problems to the attention of College administration with the assurance that each will be given fair treatment. 

定义 

A complaint is defined as dissatisfaction occurring when a student feels or thinks that any condition affecting him/her is unjust, 不公平的, or creates unnecessary hardship. Such grievances include, but are not limited to, the following: Academic problems (excluding grades), mistreatment by any College employee, incorrect assessment of fees, records and registration errors, student employment and discrimination because of race, 国家的起源, 性, 性ual orientation, 性别认同, or gender expression, 婚姻状况, 宗教, 年龄, 或残疾. 

Complaint Procedure 

The initial phase of the student complaint procedure normally requires an oral discussion between the student and the person(s) alleged to have caused the grievance in order to discuss and resolve the grievance. The meeting should be held as soon as the student first becomes aware of the act or conditions that is the basis for the grievance. If the student decides not to meet with the person(s) alleged to have caused the grievance, or consider the response to this discussion to be unsatisfactory and feels that the grievance still exists, the grievance should be put in writing and filed with the next level supervisor as outlined below: 

Nature of Complaint-Order of Contact 

Academic Problems (Excluding grades and academic progress) 

  1. 教练 
  2. 系主任 
  3. Vice 总统 for Academic Affairs 

Academic Records and Registration 

  1. College Registrar 
  2. Vice 总统 for Academic Affairs 

体育运动 Program Student-Athlete 

  1. The coach of the student’s sport 
  2. Vice 总统 for 体育运动 
  3. 总统 

Payment and assessment of registration fees, fines, and other indebtedness to the College. 

  1. Student Accounts/Business Office 
  2. Vice 总统 for Finance & 操作 
  3. 总统 

Traffic and Parking 

  1.  Security Officer
  2. Director of Security
  3. Vice 总统 for Finance & 操作 
  4. 总统 

住房 

  1. 居民顾问 
  2. 区域经理 
  3. Director of 住房 

Racial Discrimination 

  1. Alleged aggrieving party 
  2. Vice 总统 for Enrollment Man年龄ment & Student Experience 
  3. 总统 

Discrimination Based on Disability 

  1. Alleged aggrieving party 
  2. Director of Disability 服务s, Personal and Academic Counselor 
  3. Vice 总统 for Academic Affairs 

Sex/ Gender Discrimination 

  1. Alleged aggrieving party 
  2. Deputy Title IX Coordinator 
  3. Title IX Coordinator 

骚扰 

  1. Alleged aggrieving party 
  2. Vice 总统 for Enrollment Man年龄ment & Student Experience 
  3. 总统 

Complaint Appeal Procedure 

Any student who is not satisfied with the response after utilizing the administrative channels outlined above should present the grievance in written form to the Vice 总统 for Academic Affairs or the 总统 with a copy to the individual(s) complained about. 

At the time the student presents the Vice 总统 for Academic Affairs or 总统 with the written grievance, he/she will be provided two options for achieving final resolution of the problem.  

The student may choose to have the Vice 总统 for Academic Affairs or 总统 decide the disposition of the grievance; or the student may choose to have one of the appeals/review committees to investigate the case.